Refund Policy
This operational framework defines the strict economic reversal protocols implemented by Skylonvexa regarding our private aviation seat allocations departing from Hong Kong. As a dedicated private flight coordinator, we maintain open protocols aligned directly with the Sale of Goods Ordinance and the Control of Exemption Clauses Ordinance of the Hong Kong Special Administrative Region .
Every individual acquiring a position on our aircraft implicitly accepts this structural layout completely as a binding legal agreement.
Part A: The Core Cancellation Windows
Passengers retain the ability to cancel their scheduled journey up until the departure day. Return calculations are executed using two strict structural windows based on the exact moment the cancellation request hits our servers:
1. Full Reimbursement Window: When a passenger files a cancellation request twenty-four hours or more prior to the calendar date of the scheduled journey, Skylonvexa issues a full return of the complete booking amount paid at our office. No administrative deductions apply under this scenario.
2. Partial Retention Window: When a passenger files a cancellation request on the actual calendar day of the journey, Skylonvexa applies a 50% deduction. The passenger receives half of the paid funds, while our firm retains the remaining half to offset the immediate operational losses associated with vacant short-notice aircraft space.
Part B: The Mandatory Payment Review
To finalize any booking temporary hold, passengers must visit our physical corporate headquarters at China Minmetals Tower, 79 Chatham Road South, Tsim Sha Tsui, Hong Kong , within 48 hours of their digital reservation to submit their full payment. Because full physical payment is required to establish an active ticket slot, refund eligibility applies solely to funds fully processed at our physical location. If a temporary hold expires due to a lack of complete physical payment within 48 hours, no booking exists, and no refund rules apply.
Part C: Punctuality, Airport Timelines, and No-Shows
Aviation scheduling operates on precise departure patterns. Passengers must arrive at the designated airport facility exactly one hour before the flight departure time. This allows our ground teams to complete baggage handling and safety protocols. If a passenger fails to arrive at the terminal within this one-hour pre-flight window, Skylonvexa logs the event as a passenger no-show. A no-show event is seen as an immediate, passenger-initiated cancellation on departure day. Under these specific conditions, zero refunds are provided under any circumstances.
Part D: Identification Delays and Security Declinations
According to the Aviation Security Ordinance of Hong Kong, every passenger must present a valid government-issued identification card or international passport prior to boarding. The identity on the physical documentation must match the aviation flight manifest exactly. If a passenger arrives without proper government documentation, our flight crew will deny access to the aircraft immediately. This security failure counts as an automatic cancellation on the day of the journey caused by passenger negligence. No refunds or balance returns are permitted under these conditions.
Part E: Bank Routing and Processing Timelines
Once a cancellation meets the valid parameters outlined in Part A, Skylonvexa initiates the bank reversal. We explicitly request the passenger's formal bank credentials via secure channels. Our accounting desk completes the outbound bank transfer within twenty-four hours of receiving these accurate banking details. While our firm clears the funds outward within twenty-four hours, the final credit reflection on the passenger's personal account depends on the specific bank provider. This external cycle can take up to seven business days. Skylonvexa does not control these external banking settlement cycles.
Part F: Contact Protocols and Operational Hours
Passengers must submit all cancellation notifications through our website communication portal or via email at Jet@skylonvexa.com . Our support teams process these requests from 10:00 AM to 5:00 PM, Hong Kong Time, Monday through Friday . Any cancellation received outside these hours is marked as received at the opening of the next business day, and the corresponding refund percentage is calculated from that official timestamp. Passengers seeking clarification on any portion of these payments return frameworks can message our staff during these active hours for prompt assistance regarding their account balances. By choosing to interact with our ticketing platform and complete your travel transactions, you acknowledge compliance with these explicit, clear corporate refund boundaries.